AlbaHost Service Status / AlbaHost Statusi Sherbimeve - Notice history

Dear customers,

We would like to inform you that we are currently experiencing an issue with one of our dark fiber lines to Amsterdam. Our team is actively investigating and working to resolve the issue as quickly as possible.

In the meantime, we are rebalancing traffic across our network to minimize any potential impact on performance. We appreciate your patience and understanding.

Further updates will be provided as they become available.

Best regards,

AlbHost.

Dear Customers,

At approximately 09:20, our monitoring systems detected an issue with one of the two top-of-rack switches in one rack. Upon investigation, we initially suspected a temporary drop in the traffic display within the portal due to a recent restart of our management server. However, further analysis revealed that one of the switches did not behave as expected.

All servers configured with active LACP (Link Aggregation Control Protocol) channels automatically failed over to the secondary switch, typically within 3 seconds, ensuring minimal disruption.

We recommend reviewing your server’s LACP configuration and ensuring the following:

• LACP rate fast is enabled. This setting verifies the connection to both switch ports every second, allowing for quicker failure detection.

• The LACP channel is fully active. You can verify this via our portal — both switch ports should be displaying traffic under the statistics section.

If you notice that only one port is showing activity, or if you're unsure about your current setup, we’re happy to assist you in verifying and configuring LACP correctly.

Please note that reloading your server’s network configuration will cause a brief interruption in connectivity, typically lasting a few seconds.

Should you have any questions or require assistance, please don’t hesitate to reach out.

Best regards,
AlbaHost Support Team

Dear Customers,

At approximately 16:30 UTC on 16 April 2025, a partial power outage occurred on KVM Rack 7. This incident affected 2 to 3 hypervisors within the rack, causing them to shut down unexpectedly due to a loss of power.

Impact:

• 2–3 hypervisors were powered down.

• Virtual machines hosted on the affected hypervisors experienced downtime for approximately 20 minutes.

• No data loss has been reported.

Resolution:

Power was fully restored by 16:50 UTC. All impacted systems were restarted and services resumed normal operation. The issue was traced to an anomaly with the rack’s power distribution unit (PDU), which has since been stabilized.

Next Steps:

• Ongoing monitoring of Rack 7 power infrastructure.

• A scheduled inspection and load test of the PDU and associated power feeds.

• Coordination with datacenter staff for root cause analysis and long-term mitigation.

We sincerely apologize for any inconvenience caused and thank you for your patience.

Dear Customers,

We would like to inform you that our network experienced a carpet DDoS (Distributed Denial of Service) attack on April 6, 2025, between 01:00 and 02:00 (CET).

During this time, some services may have been temporarily unavailable or slower than usual due to the nature of the attack targeting a broad range of IP addresses.

Our technical team acted swiftly to mitigate the impact, and full service was restored by 01:40. We are continuing to monitor the network closely to prevent any further disruptions and have implemented additional measures to strengthen our defenses.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

If you have any questions or are still experiencing issues, please don’t hesitate to contact our support team.

Best regards.

AlbHost.